Privacy Policy

01Introduction

This Privacy Policy explains how Cointup ("we", "us", "our") processes your personal data when you visit our website, create an account or use our Services. We are committed to protecting your privacy and handling your data in a transparent and lawful manner.

02Data we collect

We collect information you provide directly, information generated through your use of the Services, and information from third parties such as verification and analytics providers.

• Identity data: name, date of birth, nationality, government ID and verification documents.
• Contact data: email address, phone number and postal address.
• Transaction data: trades, deposits, withdrawals and wallet addresses.
• Technical data: IP address, device identifiers, browser type and usage logs.

03How we use data

We use your data to provide and improve the Services, verify your identity, comply with legal and regulatory obligations, prevent fraud and abuse, communicate with you, and personalise your experience.

04Legal bases

Where applicable, we rely on the following legal bases to process your data: performance of a contract, compliance with legal obligations, our legitimate interests, and your consent. You may withdraw consent at any time where processing is based on consent.

05Sharing & disclosure

We may share your data with trusted service providers, financial institutions, regulators and law-enforcement authorities where required. We do not sell your personal data. Any third party that processes data on our behalf is bound by appropriate contractual safeguards.

06Cookies & tracking

We use cookies and similar technologies to keep you signed in, remember preferences, measure performance and secure the platform. You can manage non-essential cookies through your browser settings or our cookie banner.

07Data retention

We retain your data for as long as your account is active and for any additional period required to meet legal, accounting or regulatory obligations. When data is no longer needed, we securely delete or anonymise it.

08Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete or port your data, to object to or restrict certain processing, and to lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details below.

09International transfers

Your data may be transferred to and processed in countries other than your own. Where we transfer data internationally, we put in place appropriate safeguards such as standard contractual clauses to protect your information.

10Contact us

For privacy questions or data requests, contact our team via the contact page or email privacy@cointup.com.